Privacy Policy

At TrocaMarket we are committed to protecting your privacy. This Policy describes how we collect, use, and protect your personal information when you use our website https://trocamarket.com.

1. Data we collect

Information you provide to us:

• Full name and username.
• Email address.
• Phone or WhatsApp number (optional).
• City or neighborhood in the Los Angeles area.
• Profile photo (optional).
• Listing content, images, and messages.

Information we collect automatically:

• IP address and browser data.
• Pages visited and session duration.
• Device and operating system.
• Session cookies required for the site to operate.

2. How we use your data

We use your personal information to:

• Create and manage your user account.
• Display your listings to other users.
• Facilitate communication between users (internal messages).
• Send you notifications about relevant activity on your account.
• Improve security and prevent fraud.
• Analyze site usage to improve our services.
• Comply with legal obligations.

We do not use your data for third-party advertising and we do not sell your data to any company.

3. Cookies and similar technologies

We use strictly necessary cookies for the site to function:

• Session cookie: to keep you signed in while you browse.
• Remember-me cookie: if you enable this option, we keep your session for 30 days.
• CSRF token: to protect your forms against security attacks.

We do not use advertising tracking cookies or third-party analytics services that collect personally identifiable data.

4. Sharing information with third parties

We do not sell, rent, or share your personal information with third parties, except in the following cases:

• Legal requirement: when required by law, a court order, or a competent authority.
• Service providers: companies that help us operate the site (hosting, email), under confidentiality agreements.
• Public information: your username, city, and the content of your listings are visible to the public as part of the service.

5. Information security

We implement technical and organizational measures to protect your information:

• Passwords hashed with bcrypt (never stored in plain text).
• Communications protected with HTTPS/TLS.
• CSRF tokens on all forms.
• Cookies with HttpOnly and SameSite attributes.
• Sessions with ID regeneration at sign-in.

However, no security system is foolproof. In the event of a security incident affecting your data, we will notify you promptly.

6. Your rights

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the right to:

• Know: request to know what personal information we hold about you.
• Correct: correct inaccurate or incomplete data.
• Delete: request deletion of your data.
• Opt out: opt out of the sale or sharing of your personal information (note: we do not sell your data).
• Non-discrimination: not be discriminated against for exercising these rights.

To exercise these rights, contact us at info@trocamarket.com with the subject "Privacy Rights Request". We will respond within 45 days as required by law.

You can also delete your account directly from the Account Settings section.

7. Data retention

We retain your personal data while your account is active. If you delete your account:

• Your profile data will be anonymized within 30 days.
• Deleted listings are immediately removed from public view.
• We may retain certain data to meet legal obligations or to resolve disputes.

8. Changes to this policy

We may update this Policy periodically. Changes will be posted on this page with the corresponding update date. Continued use of the site after such changes constitutes acceptance.

9. Contact

For any questions about this Policy or the handling of your data:

• Email: info@trocamarket.com
• Location: Los Angeles, CA, United States